Refund Policy

Cancellation

You may cancel your AuditFlow subscription at any time through your account billing settings in the dashboard or by emailing hello@stackedge.ai with your account email and cancellation request.

When you cancel, your subscription remains active until the end of the current billing period. You will not be charged for subsequent periods. No partial or full refund is issued for the current or any prior billing period.

After your subscription ends, access to paid features is revoked and your account may be downgraded or deactivated according to our Terms of Service.

No Refunds

All AuditFlow subscription fees are final and non-refundable. Once payment is processed for a billing period, no refund will be issued for any reason, including unused time, partial use, failure to cancel before renewal, or dissatisfaction with the service.

We do not provide prorated refunds, credits, or chargebacks for mid-period cancellations. Cancelling your subscription stops future charges only; it does not entitle you to a refund for the current or any prior billing period.

The only exception is where a refund is strictly required by mandatory applicable law that cannot be waived by contract. In such cases, we will comply with the minimum legal requirement only.

Billing errors or duplicate charges caused solely by us will be corrected by refunding the erroneous charge through Stripe to your original payment method, typically within 5–10 business days.

EU Consumer Law

If you are a consumer residing in the European Union, you may have a statutory right of withdrawal for digital services under Directive 2011/83/EU and Spanish consumer protection law (Real Decreto Legislativo 1/2007).

By creating an account, subscribing to AuditFlow, and requesting immediate access to the digital service, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once access to the service begins.

You confirm this waiver at signup and again before completing checkout. Subscription fees remain non-refundable except where mandatory law requires otherwise.

Contact

For cancellation requests, refund inquiries, or billing questions, please contact us using the details below. We aim to respond to all billing-related inquiries within 2 business days. Please include your account email and, if applicable, the Stripe receipt or transaction ID to help us process your request promptly.

• Email: hello@stackedge.ai
• Subject line: "Billing" or "Refund Request"
• Stackedge: Barcelona, Spain (CIF: ESY5818456E)